7-Day Easy Replacement

We want you to be happy with your purchase. If your order arrives damaged, defective, or significantly different from the product description, please contact us within 7 days of delivery and we'll work with you to resolve the issue.

What's Covered

You may request a replacement or other appropriate resolution for items that:

• Arrive damaged

• Arrive defective or don't function as described

• Are significantly different from the product description

How to Request a Replacement

Email support@mbridg.com within 7 days of delivery with:

• Your order number

• A short description of the issue

• Clear photos or a short video showing the problem

This helps us assess the issue quickly and determine the appropriate solution.

What Happens Next

Once we review your request, we'll let you know the next steps.

Depending on the circumstances and product availability, we may offer a replacement, replacement parts, or a refund where appropriate.

Any return or replacement shipping arrangements will be explained to you when your claim is approved.

Important Conditions

Replacement requests are generally limited to items that arrive damaged, defective, or significantly different from the product description.

Please keep the original packaging where possible, as it may be required for a return or assessment.

For hygiene reasons, opened beauty and personal-care products may only be eligible for a replacement or refund where they arrived damaged, defective, or otherwise faulty.

Normal wear and tear, accidental damage, misuse, or damage caused after delivery is not covered.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws in your country or region.

We'll always aim to handle genuine issues fairly and make the process as straightforward as possible.